Ordered on Amazon? Start there for returns and replacements
Amazon fulfills our Amazon orders, so they can ship a replacement or issue a refund far faster than we can. If your order arrived damaged, incorrect, or not at all, please request the return or replacement through Amazon customer service:
- Open Your Orders in the Amazon app or on amazon.com.
- Select the order and open its order details page.
- Choose Return or replace items and follow the prompts.
Anything else — questions about sizing, fit, bulk orders, or an order placed directly with us — is welcome in the form below. See our Refund Policy for full details.
Contact Us
We typically reply within 1–2 business days from an address ending in @caseyaileen.com. Please check your spam or junk folder if you don't see our reply — adding info@caseyaileen.com to your contacts helps our response reach your inbox.
If your question is about a specific order, including the order number speeds things up. We will never ask you for payment details, passwords, or a full card number by email.
Contact Information
Address
2036 North Gilbert Road
STE 2 - 467
Mesa, AZ US
Phone
+1 (480) 744-4208 (Text preferred)